Service & Warranty

This Limited Warranty applies to the products sold by VGA SOLUTIONS. Roborock.de.com by VGA SOLUTIONS SIA (LTD/LLC) warranty obligations are to the original purchaser (“you”) only. This Limited Warranty cannot be assigned or transferred. This Limited Warranty is limited to the terms set forth below.

NEW PRODUCTS Limited Warranty – VGA SOLUTIONS warrants to you(the original purchaser), that the VGA SOLUTIONS product you purchased will be free from defects in materials and workmanship when used under normal conditions for one (1) year from the product purchase date. This Limited Warranty applies only to new products purchased at our store, and it’s suitable for return policy: items can be returned within 30 days of receipt of shipment in most cases.

CERTIFIED REFURBISHED PRODUCTS Limited Warranty – VGA SOLUTIONS warrants to you, the original purchaser, that the VGA SOLUTIONS product that you purchased will be free from defects in materials and workmanship when used under normal conditions for six (6) months from the product purchase date. Please be advised that packages might be damaged and some products might have light scratches but no defects in the systems and functionalities of the products purchased at our site.

PROOF OF PURCHASE – To make a claim under our Limited Warranty, you must first show us the date on which you purchased the VGA SOLUTIONS product. Your bill of sale or similar document is sufficient. If you are unable to show us the original date of purchase, the time periods in this Limited Warranty will start on the date we shipped your VGA SOLUTIONS product from our warehouse.

EXCLUSIONS This Limited Warranty does not cover defects or damages caused by (a) consumable parts, such as batteries, unless the consumable part has been damaged due to a defect in materials or workmanship in a non-consumable part of the Product(s); (b) normal wear and tear and cosmetic damage, including, but not limited to, scratches, dents, and broken plastic; (c) defects or damage caused by misuse; accident (including, without limitation, collision, fire, and the liquid); neglect; abuse; unusual stress; modification; improper or unauthorized repair, installation, wiring, or testing; alterations not approved by us, improper repairs or service, or use of improper parts and accessories not supplied by us; (d) damage caused by operating the Product(s) outside the permitted or intended uses described by VGA SOLUTIONS; (e) damage caused by use with non-site products; (f) any non-site products, even if packaged or sold with the Product(s); and (g) modifications of the Product(s) firmware or software by anyone other than VGA SOLUTIONS brands sold on the site. VGA SOLUTIONS reserves the right to disable the Product(s) if VGA SOLUTIONS suspects fraud or if VGA SOLUTIONS determines that the Product(s) are counterfeit, stolen or lost in shipment. (h) misuse or failure to follow the operating instructions, and failure to perform recommended maintenance; (i) parts that must be replaced periodically; or (j) use in any other manner than normal and expected use. (k) This Limited Warranty does not apply to accessories and other consumable items, such as filters or brushes.

VGA SOLUTIONS is not responsible for damage arising from failure to follow instructions relating to the use of the Product(s). You are responsible for (a) proper use of our product; (b) routine preventative maintenance and (c) following proper product handling recommendations provided in our instructions manual, quick start guide and on our website.

CUSTOMER SERVICE – Please contact Customer Service: support@roborock.de.com to determine your problem and the next steps. VGA SOLUTIONS and its suppliers’ entire liability and your exclusive remedy shall be, at our option, either (i) repair the Products; (ii) replace the Products with a new or refurbished Products (replacement Products being of identical model or functional equivalent); or (iii) provide to you a refund of the price you paid for the Products (excluding taxes and shipping costs). Any Products that are repaired or replaced under this Limited Warranty will have warranty coverage under this Limited Warranty for the longer of: (a) 90 days from the date of repair or replacement; or (b) the remaining original Warranty Period. Replacement parts used in the repair of the Products may be new, equivalent to new, or refurbished.

NO OTHER WARRANTIES – VGA SOLUTIONS does not warrant the functions contained in the VGA SOLUTIONS product will meet your requirements. The entire risk as to the quality and performance of the VGA SOLUTIONS product is with you. To the maximum extent permitted by applicable law, Roborock Technology Co. Ltd and its suppliers disclaim all other warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the VGA SOLUTIONS product and the accompanying written materials. This Limited Warranty gives you specific legal rights. You may have others which vary between states/jurisdictions.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES – To the maximum extent permitted by applicable law, in no event shall VGA SOLUTIONS or its suppliers be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or inability to use the VGA SOLUTIONS product, even if VGA SOLUTIONS has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

BUSINESS DETAILS

Company: VGA SOLUTIONS SIA (LTD/LLC)

Registration Number: 50203622781

Address: Rīga, Biķernieku iela 220 – 11, LV-1079

Email: sales@roborock.de.com